Branded App
Can I require a consumer to enter their mobile phone number when they create their profile in the app?
No, you cannot make mobile phone numbers a mandatory field during profile creation in the app. Apple does not allow this as part of their App Store Review Guidelines. For an app to be approved and remain in the Apple...
My schedule is not showing up on the app.
If your class schedule is not appearing on the app or recent changes in Mindbody are not reflected, follow these steps: By resetting the schedule in your AXLE CRM portal, you can force an immediate update to ensure your schedule...
How quickly does the app update with Mindbody?
The AXLE system maintains an ongoing synchronization with Mindbody, refreshing data multiple times each hour to ensure that updates—such as new classes, pricing changes, and client information—are reflected promptly in the app. If you need to expedite this process or...
How do we show that we have a closed business day on the app?
To indicate a closed business day on the app, follow these steps: This ensures the app accurately reflects your closed business day by removing canceled classes. If you need further customization, such as a notification or banner for users, you...
How long does it take Instructor/Service Provider bios and photos to update in the app once we have updated them in Mindbody?
Instructor and service provider bios and photos sync with the app multiple times per day. However, if you want to expedite the update: This ensures any changes made in Mindbody are promptly reflected in the app. For routine updates, the...
Why are my classes missing from the app?
If your classes are not appearing on the app or recent changes in Mindbody are not reflected, follow these steps: By manually syncing or performing a full data refresh, you can ensure that your class schedule updates are promptly reflected...
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