CRM Additional Features
What is a NPS score?
NPS stands for Net Promoter Score. It is a metric used to measure customer loyalty and satisfaction with a business. The NPS is calculated based on responses to a single question: “On a scale of 0 to 10, how likely...
How do I get NPS scoring set up in AXLE?
To inquire about setting up NPS scoring in AXLE, please email your request to help@axl3.com. Your request may be handled as part of your recurring check-in process.
How do I deduct rewards points from a client account?
To manually deduct rewards points from a client account in your AXLE portal: This process ensures that rewards points are accurately deducted from the client’s account as needed.
Where can I see the data on Bring a Friend visits?
To review data on Bring-a-Friend visits: Here, you can view detailed data on Bring-a-Friend visits, including participation metrics and visit history.
Can I edit my studio layout and allow students to pick spots?
Yes, you can edit your studio layout and allow students to choose their spots. Here's how: This will enable students to pick their spots based on the updated studio layout.
How do I add ‘buddy passes’ that are only to be used for ‘Bring-a-Friend’ in the app?
To create a pricing item specifically for Bring-a-Friend usage, follow these steps: This ensures that the pricing item can only be used for the Bring-a-Friend feature in the app. To learn how to add pricing, click here.
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