Mindbody Settings & AXLE
When a client opts into the roster inside the Early Cancellation window, does the API trigger Mindbody to send a booking confirmation text & email?
When a client opts into the roster during the early cancellation window, the Mindbody API does not automatically trigger a booking confirmation email or SMS. Typically, your communication flow should include a push notification or text message sent during the...
I found a client with multiple accounts. How do I merge them in AXLE?
To merge duplicate client profiles in Mindbody, follow these steps: After merging in Mindbody, AXLE will automatically synchronize and update the client information. For a visual guide, you can refer to Mindbody's tutorial on merging duplicate clients.
I want to give my members earlier access to class booking. How do I set up class booking windows that are specific to my membership types?
This functionality can be customized for your business. To request this enhancement:
How do I change my booking window?
To adjust your booking window in Mindbody, follow these steps: For detailed guidance, refer to Mindbody's support article on setting up schedule windows for appointments. If your AXLE app is configured to respect Mindbody's booking window, these changes will automatically...
I’ve merged client information but they are still in the duplicate bucket.
This process works through a live sync and should update immediately. If the duplicate bucket has not refreshed, you may need to: This should resolve the issue promptly.
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